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Terms Conditions That Apply to Your tg99 Account

These terms set out what you agree to when you open and use your tg99 account — covering deposits via Touch 'n Go eWallet, Boost, and GrabPay, how your account is managed, and what happens if something goes wrong.

Account holder responsibilitiesTouch 'n Go eWallet, Boost, GrabPay deposit rulesEligibility where local law permitsAccount suspension conditionsHow to contact us about these terms

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team is here to help. You can reach us through live chat, email, or our account message centre — pick whichever channel suits you. Response times vary by channel, so for anything time-sensitive, live chat is the faster path.

Team online

Live Chat

Open the chat icon from any page in your account. We handle terms queries, account-access questions, and payment clarifications through this channel directly.

Email Support

Send your query to our support address found in the account help section. Include your account ID so we can pull up your record without delay.

Account Message Centre

Log in and use the internal message centre for non-urgent terms or policy questions. All messages are stored against your account for reference.

ACCOUNT SECURITY STANDARDS

How We Handle Your Account Under These Terms

These terms are not just a legal formality — they define how we operate your account, protect your data, and handle disputes. Each point below reflects a real operational commitment we hold ourselves to. If you ever feel we have not met one of these standards, our support team is the right first contact.

Account Data Handling

Your personal details and transaction records are stored securely. We do not share them with third parties outside what is required to process payments via Touch 'n Go eWallet, Boost, or GrabPay.

Session and Device Security

Each login session is authenticated and time-limited. If your session expires mid-game, your account balance is preserved and you can resume after a fresh OTP verification on your device.

Transaction Records and Retention

We retain your deposit and withdrawal records for a set period as required by our internal policy. You can request a summary of your transaction history through the account help section at any time.

Dispute and Correction Requests

If you believe a transaction or account action was applied in error, contact us within the window stated in your account terms. We review each case against our recorded transaction logs before responding.

What These Terms Cover and How They Apply

tg99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on tg99, you accept these terms in full. They govern every action you take — placing a wager, requesting a withdrawal, or updating your account details. Deposits processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are subject to the

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transaction rules stated at the point of payment. Withdrawals are released only after we complete account verification, which may include identity confirmation and a review of recent transaction history. We may update these terms at any time. When we do, the revised version replaces the previous
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one with immediate effect; continued use of your account after an update is taken as acceptance. If you disagree with any change, you should stop using your account and contact support before any further transactions are made. These terms are written for accounts operating where local
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law permits such activity. Eligibility is your responsibility to confirm against the laws of your own location. Players in Kuching and elsewhere in Malaysia should check local regulations before proceeding. We do not accept accounts from jurisdictions where online wagering is prohibited, and we may close
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any account we reasonably believe falls outside permitted regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About tg99 Terms & Conditions

These are the questions we hear most often about how our terms apply. If yours is not covered here, live chat or the account message centre will get you a direct answer.

The core account terms stay the same regardless of payment method. Touch 'n Go eWallet, GrabPay, and Boost deposits are additionally subject to each wallet provider's own transaction rules at the point of transfer.

Yes. We may suspend or close an account if we detect a breach of these terms, suspected fraud, or if an account falls outside permitted regions. You will be notified through the contact details on your account.

We post the updated version on this page with the revision date. For material changes, we may also send a notification to your registered contact. Continued account use after an update counts as acceptance.

If a suspension is applied under these terms and your balance is not subject to a dispute hold, we will review your case. Contact support directly and we will confirm the status of any outstanding balance.

Eligibility depends on local law where you are located. It is your responsibility to confirm that online wagering is permitted in your jurisdiction before opening or continuing to use your account.

Log into your account and go to the help or account settings section to submit a data request. Alternatively, reach out through live chat or email with your account ID and we will handle it from there.

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