Reference

Legal Terms That Cover Your Account

This page sets out the legal framework that governs your relationship with tg99. Access and use of our platform depend on local law and are available only where local law permits — if you are in Malaysia and local law allows, these terms apply…

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tg99 Legal Terms That Cover Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data stays with tg99. We do not sell personal information to third parties, and access inside our team is limited to roles that need it to operate and support your account. Here is how we handle the areas that matter most to you.

Cookies and Tracking

We use session and functional cookies to keep you logged in and to remember your preferences across visits. You can manage cookie settings through your browser at any time.

Account Security

Your account uses OTP verification at login. If you access from a new device or browser, a code is sent to your registered number before entry is granted.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance framework. You may request access to your own data via live chat or email.

Requesting Changes

To update, correct, or request deletion of personal data on your account, contact us through live chat or send a written request by email. We will confirm receipt and next steps.

REACH OUR TEAM

How to Contact Us on Legal Matters

Questions about your account data, these terms, or a specific transaction? Our support team handles legal and account queries through the channels below. For formal data requests — such as asking to access, correct, or delete personal information held against your account — live chat is the fastest route to the right team.

Live Chat Reach our team directly through the live chat button in your account. Available for account, data, and transaction queries during support hours.
Email Support Send formal legal or data requests by email for a written record. We aim to acknowledge all written requests within one working day.
Account Help Centre Our help centre covers common questions on account terms, data rights, and what to do if you think your account details need updating.

Common Questions on Terms and Your Rights

If your question is not covered below, our live chat team can pick it up directly.

These terms apply to anyone who opens and uses a tg99 account where local law permits. Access is jurisdiction-dependent — use of this platform is available only in regions where local law allows it.

Yes. Contact our team via live chat or email and ask for a data access request. We will identify what we hold on your account and provide it in a readable format.

Raise the dispute through live chat and reference the transaction date and amount. We pull the payment record — including Touch 'n Go eWallet, Boost, or GrabPay logs — and review it against your account history.

We retain records for the period required by law and our compliance obligations after closure. Data that is no longer required is deleted in line with our retention schedule.

We notify you through your registered contact details before changes take effect. If you continue using your account after that notice, it counts as acceptance of the updated terms.

Access depends on local law. If local law in your region permits use of this platform, you may open an account. We do not extend access where local law prohibits it — check your local rules before proceeding.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.