What We Collect and Why We Collect It
When you open an account with tg99, we collect the details you submit at registration — name, email address, contact number, and the payment identifiers tied to your chosen method, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also log device
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and session data — browser type, IP address, and the pages you visit — so we can keep your account secure and load the lobby correctly on your phone. Transaction records, including deposit amounts and withdrawal requests processed through Maybank2u or DuitNow transfer, are retained for
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account reconciliation and fraud prevention. We do not collect payment credentials directly; those stay within the respective eWallet or banking app. Cookies and similar tools track your session state so you do not have to log in again every time you switch between mobile and desktop.
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We process this data only for account operation, security monitoring, and where required by applicable law in Malaysia. Access to your data is available where local law permits. You can request a copy of what we hold, ask us to correct inaccuracies, or ask us to
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delete your account data by writing to our support channel. We aim to respond within a reasonable timeframe.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.